Some general FAQs for you. Please contact us directly for any more specific queries, we’ll be happy to spend the time with you.
What does the application process involve?
The whole process should only take a few days to complete.
There is a quick application form, and alongside this we require:
- Facebook sign-in and email verification
- Copy of ID (passport), recent proof of address and verification of employment
- We will also have a phone call with you, or possibly a personal meeting. We are eager to get to know your interests and how we can best tailor our watch collections and services to your needs.
This aim to make this a very personalised and attentive process for our members.
Membership approvals are at the full discretion of Chronohaus.
What's required for the application to be approved?
Due to the boutique nature of the membership club, each application will be considered on a case-by-case basis.
What is the geographic catchment area for Chronohaus members?
We could consider some possible exceptions – so please drop us a line fo you have queries.
Eventually, we might expand across the UK and beyond, so again, let us know if interested.
Can I choose the watches I wear?
Chronohaus is still young, and we are growing our watch collection as we add members. So it can be very likely that watches are brand new when you wear them. As much as possible we will consult with our members regarding the choices of watches we hold within the collections.
We’re all about our members, and sourcing a broad and exciting range of watches that thrill.
What are the cancellation policies?
Chronohaus reserves full discretion at all times to cancel a membership, with immediate notice. This would be an unusual step, but if we did so, any unused membership consideration would be refunded immediately.
What happens if I lose or damage the watch?
Can I buy the watch if I like it?
And we can offer you a good discounted market rate for this. So, please enquire at the time and we will be happy to talk. Our mission is to feed your passion, so we’re very accommodating.
Thus, there are nine membership options.
There is an annual joining fee and then a monthly membership fee for each level.
You can pay monthly or annually; we offer a 20% discount for an annual subscription.
The prices
Schmick collection with Fan (4 rotations pa) service level
Annual membership: £330 joining fee + £1,650 membership. Total: £1,980. Monthly equivalent of £138pm+ joining fee.
Monthly flexi-membership: £412.50 joining fee + £171.90 pm membership fee.
You wear c.£24,000 of watches in a year
Schmick collection with Fanatic (6 rotations pa) service level
Annual membership: £363 joining fee + £1,815 membership. Total: £2,178. Monthly equivalent of £151pm+ joining fee.
Monthly flexi-membership: £453.80 joining fee + £189.10 pm membership fee.
You wear c.£36,000 of watches in a year
Schmick collection with Legend (12 rotations pa) service level
Annual membership: £399 joining fee + £1,997 membership. Total: £2,396. Monthly equivalent of £166pm+ joining fee.
Monthly flexi-membership: £499.10 joining fee + £208.00 pm membership fee.
You wear c.£72,000 of watches in a year
Luxe collection with Fan (4 rotations pa) service level
Annual membership: £660 joining fee + £3,300 membership. Total: £3,960. Monthly equivalent of £275pm+ joining fee.
Monthly flexi-membership: £825 joining fee + £343.80 pm membership fee.
You wear c.£48,000 of watches in a year
Luxe collection with Fanatic (6 rotations pa) service level
Annual membership: £726 joining fee + £3,630 membership. Total: £4,356. Monthly equivalent of £303pm+ joining fee.
Monthly flexi-membership: £907.50 joining fee + £378.10 pm membership fee.
You wear c.£72,000 of watches in a year
Luxe collection with Legend (12 rotations pa) service level
Annual membership: £799 joining fee + £3,993 membership. Total: £4,792. Monthly equivalent of £333pm+ joining fee.
Monthly flexi-membership: £998.30 joining fee + £415.90 pm membership fee.
You wear c.£144,000 of watches in a year
Uber-Luxe collection with Fan (4 rotations pa) service level
Annual membership: £990 joining fee + £4,950 membership. Total: £5,940. Monthly equivalent of £413pm+ joining fee.
Monthly flexi-membership: £1,237.50 joining fee + £515.60 pm membership fee.
You wear c.£72,000 of watches in a year
Uber-Luxe collection with Fanatic (6 rotations pa) service level
Annual membership: £1,089 joining fee + £5,445 membership. Total: £6,534. Monthly equivalent of £454pm+ joining fee.
Monthly flexi-membership: £1,361.30 joining fee + £576.20 pm membership fee.
You wear c.£108,000 of watches in a year
Uber-Luxe collection with Legend (12 rotations pa) service level
Annual membership: £1,198 joining fee + £5,989 membership. Total: £7,187. Monthly equivalent of £499pm+ joining fee.
Monthly flexi-membership: £1,497.40 joining fee + £623.90 pm membership fee.
You wear c.£216,000 of watches in a year
All prices include VAT
Can I upgrade or downgrade the memberships?
How do I receive and return the watch?
As a result, hand-delivery and pickup is included within the Luxe and Uber-Luxe service levels. At each rotation transition, we pickup your existing watch and present you with your next watch, where we can spend time introducing you to your new watch and its functions. We arrange to meet in a location that’s convenient for you (within central London).
For the Schmick service level, we hand-deliver your initial watch, and talk you through everything. For subsequent exchanges, we use a courier service, where there is a same-day exchange.
What if I have any issues with the watch during my rotation?
What’s the condition of watches and how are they maintained?
We want you to feel that the watch is new on your wrist and certainly free of any defects.
High quality luxury watches are made with fantastic materials so most models are generally resilient to wear and tear.
However, some of the more delicate (ie with complications and alligator straps etc.) will require your consideration and care. We expect that our members look after the watches and give them the due care that such works of art deserve.
Chronhaus is still young, and we are growing our watch collection as we add members. So it can be very likely that watches are brand new when you wear them.
What is the insurance situation with the watches?
If you don’t have suitable insurance in place already there are many specialist jewellery insurers. We recommend T.H. March (http://www.thmarch.co.uk/personal-jewellery-insurance)
As a result of demand, we are currently working on a dedicated insurance product, with Lloyd’s of London for our members. This will be an optional insurance product which you can purchase for extra security, along the same lines as extra insurances with car hire companies.
Can I refer a member, what do I get?
If you have any questions we haven’t covered here, please contact us directly.